FAQ - Frequently Asked Questions

GENERAL

Please call our office and we will refer you to your respective Account Manager for assistance (336-714-0448 or 877-522-5431).

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your questions to accounting@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your questions to accounting@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your request to orders@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your request to orders@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your request to orders@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your request to orders@batterywatering.com.

Call Customer Service (877) 522-5431 or (336) 714-0448 or e-mail your request to orders@batterywatering.com.

We do not have minimum order fees. We will gladly accept orders of any size.

VALVES & KITS

Refer to the industrial valve guide or the commercial valve guide to determine the valve needed.

To order a competitor connector on the end of the kit, add suffix F-09FUV6, P-09PHISCI-6, G-09GRM6, W-09CUV6
(Example: NK1200GLPF for a 12 cell kit with Flow-Rite® 09FUV6 connector).

A fully assembled kit will take an inexperienced person about five (5) minutes to install. It will take about 15-20 minutes to install a basic kit.

WATER DELIVERY

The best time to water batteries is at the end of an equalize charge cycle. However, a brand new battery may have shipped with a low electrolyte level. If the plates are exposed to air, add just enough water to cover the plates before starting the charge cycle.

To purge the air from the hose line, simply connect the 2.5 gravity feed tank to the watering system and disconnect several times. You can also shake or squeeze the line to force the air out of the top of the line. It is not imperative that you get all of the air out of the line, but it will help with the flow rate when you are filling your batteries.

This depends on how hard the batteries are working. Watering requirements are dependent on the application, charging methods, age of the battery and local climate. A lightly used battery may only require topping up once a month. We typically recommend watering batteries once a week.

A regular watering schedule is required for all batteries. To help keep track of your watering schedule, please request a battery watering calendar for each battery.

The i-Lite™ electrolyte monitoring system (EMS) is a great source to ensure you are alerted when your battery needs water.

Minimum of 3 feet above the batteries.

Deionized or distilled water is best to fill batteries.

Yes. Deionized water can be used instead of distilled water. 

PRESSURE


Battery Watering Technologies valves can be used with pressures between 3-35 PSI.

The water device should be able to provide at least one gallon per minute of flow with a static pressure of between 30 and 90 PSI. If the watering device has a static pressure above 90 PSI, we recommend using a PBR101 pressure regulator to reduce the incoming pressure.


Municipal water supplies vary in static pressure from very low to very high (150 PSI is the highest we've come across). For these supplies, we recommend filling with an approved BWT delivery item that has a built in regulator to drop the static pressure at the connector down to 10 PSI. If the municipal supply static pressure is above 90 PSI, we recommend a brass regulator upstream to knock the incoming pressure down. If a municipal supply has a very low pressure (<20 PSI) please contact us to discuss delivery item options. Care needs to be taken to ensure that you are matched up properly (you don't want to feed 10 PSI into a 20 PSI regulator).

If filling through the Direct Fill Link (DF72), most of our competitor's watering device will work. If the device is home-grown, we would like to review the specs (a 100 gallon/minute, 50 hp, 300 PSI device would not be recommended)

Please click here to view the Watering Device options for Industrial batteries.

Please click here to view the Watering Device options for Commercial batteries.

The direct fill link is available with most competitor quick connects. If you are filling using a mixture of BWT and competitors' systems, we recommend that you discuss the application with your Account Manager.

CAREER & CORPORATE

Check out any job openings on our Careers page. You can also call 1-877-522-5431

Our employment group will notify you by phone and/or e-mail as they process applications for available positions.